Returns & Refunds Policy

Last updated: June 17, 2026

Wholesale B2B context: Brass idols are made-to-order and often custom-finished. Returns are limited to transit damage, manufacturing defects, and quality issues — not buyer's-remorse. We replace or credit at our discretion; cash refunds are rare.

1. Quality inspection before dispatch

Every brass idol goes through a 3-stage quality check before dispatch:

Post-casting — checking for blowholes, cracks, and structural integrity
Pre-finishing — checking detail clarity, smoothness, and proportion
Pre-dispatch — final visual inspection and packaging check

Photo evidence of the inspection is available on request for orders above ₹50,000.

2. Transit damage — report within 48 hours

If a brass idol arrives damaged in transit:

Take photographs of the package (outside and inside) before opening if damage is visible on the box
Take photographs of the damaged idol in its original packaging
Send the photographs to hello@deshna.in or WhatsApp +91 93586 85800 within 48 hours of delivery
Keep the damaged item and all packaging until we confirm next steps

After verification, we will (at our discretion):

Send a replacement idol in the next batch (free of cost), OR
Issue a credit note for the value of the damaged item, valid for your next order

3. Manufacturing defects

If you discover a manufacturing defect (crack, casting flaw, finishing defect) that was not visible at dispatch:

Report within 7 days of delivery with photographs
Send the item back to us (we cover return shipping) for inspection
If confirmed as a manufacturing defect: replacement or credit as in section 2

4. What is NOT covered

Buyer's remorse or change of mind
Damage from mishandling after delivery (drops, falls, exposure to chemicals)
Normal tarnish / patina (this is a natural property of brass; cleaning guidance is in our blog)
Slight variations in finish, colour, or weight that are inherent to handcrafted brass work
Custom-mold orders where the sample was approved by the buyer
Items returned after 7 days from delivery without prior agreement

5. Order cancellation

Orders for in-stock designs can be cancelled before dispatch with full refund. Orders that have entered production (custom molds, custom sizes) cannot be cancelled; advance payment is non-refundable in such cases.

6. Refund method and timeline

Refunds (where applicable) are processed within 7 working days of approval, via the original payment method (NEFT / UPI / cheque). Bank processing time may add 2–5 additional working days.

7. Return shipping

For approved returns:

If the issue is on our end (damage, defect, wrong item): we cover return shipping via reverse pickup or courier reimbursement
If the return is at the buyer's request (e.g., ordered the wrong size): return shipping is at the buyer's cost

8. Escalation

If you are not satisfied with our resolution, you may escalate to the founder by writing to hello@deshna.in with the subject line "Escalation: Order #[your-order-number]".

9. Contact

Deshna Wholesale
Email: hello@deshna.in
Phone: +91 93586 85800